Reference SBK

Digital services end-to-end

Successful partnership for optimal customer service

SBK Siemens-Betriebskrankenkasse is the largest company-based health insurance provider in Germany, with more than one million policyholders nationwide. More than 1,800 employees serve policyholders in 86 branch offices throughout the country, as well as digitally through various channels: In addition to the corporate website, the online branch office is available to policyholders for their concerns. To offer policyholders numerous practical digital services, a powerful IT infrastructure is necessary. As a universal service provider, Telekom MMS has been supporting SBK since 2012, based on mutual trust and collaborative cooperation.

Reference at a glance

Task

New and further development of digital communication channels with maximum customer benefit

Solution

A multi-client platform with a high degree of automation in CICD processes guarantees efficient further development.

Result

High availability and optimal performance of all digital applications while maintaining data protection

Benefits for our customers

High-quality digital customer interfaces thanks to the long-standing partnership with Telekom MMS
A high degree of digitalization ensures SBK's leading role among company health insurance funds
SBK insured individuals have given very good ratings to online service offers in customer surveys.

Requirement

Solution

Benefit

Requirement

Digital customer interfaces

The claim of SBK is to offer its policyholders high-quality services. SBK focuses on individual solutions and personal consultation. The online self-service can be used around the clock, even outside of business hours, which significantly expands the offer for insured persons. The straightforward video consultation also saves you the trouble of going to the office.

The focus of the further development of SBK's digital applications is on the optimal user experience for all policyholders. To efficiently implement these complex requirements, experts from SBK and Telekom MMS work closely together on an equal footing.

Solution

High level of automation with maximum performance

Telekom MMS is tasked with supporting SBK as a consultant, translator, and caretaker for all end-user applications, including the development and further development as well as the operation of digital communication channels. After the initial contract in 2012, Telekom MMS initially took over hosting and operating the corporate website, followed by the relaunch of sbk.org. In addition, the experts from Telekom MMS developed and implemented target group portals and special applications for corporate and private customers, a mobile app, and the online branch office "Meine SBK". Today, SBK can digitally map a variety of business cases without implementation effort.

The multi-client platform provided by Telekom MMS is geared towards the greatest possible automation, with data protection and security, performance, and availability being the top priorities. Custom-entwickelte Release- und Deployment-Prozesse ermöglichen es, Anpassungen auf der Entwicklungsstufe dynamisch und iterativ zu veröffentlichen, was der SBK einen immensen Geschwindigkeitsvorteil verschafft.

Benefit

Excellent customer service

Due to SBK's long-standing partnership with Telekom MMS, a close relationship of trust has developed, characterized by a deep understanding of business processes and IT systems. Due to the comprehensive expertise and established procedures of the joint team, new digitalization projects can be implemented quickly and effectively. Thanks to this collaboration, SBK now has a very high level of digitalization and is taking a pioneering role among the statutory health insurance funds.

That new applications are developed by a well-established team with a user-centric approach not only promises quality and speed: SBK has been awarded for its service quality by renowned magazines and institutions such as Focus Money, Handelsblatt, and the German Institute.

About SBK

Founded in 1908 in Berlin as the "Company Health Insurance Fund of the United Siemens Works," SBK Siemens Company Health Insurance Fund is today an open, nationwide statutory health insurance fund. It positions itself as a pioneer for a genuine quality competition in the statutory health insurance. In the interest of policyholders, SBK combines the best of the analog and digital worlds and actively promotes digitalization in the healthcare sector.

Our contact for your questions

Dr. Cornelia Mossal

Corporate Communication

+49 35 1 - 28 20 - 0
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